Terms of service
Terms of Service
Last updated: 23 November 2025
This website is operated by RLLB Pty Ltd (ABN 11 641 085 234), trading as CurlyTops Shop. Throughout the site, the terms “we”, “us”, and “our” refer to CurlyTops Shop. CurlyTops Shop offers this website, including all information, tools, and services available from this site to you (“the user”), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools added to the store will also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of the site following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., providing us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority and have given consent for your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws).
A breach or violation of any Terms will result in the immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding credit card information) may be transferred unencrypted over various networks and adapted to technical requirements of those networks or devices. Credit card information is always encrypted during transfer.
You agree not to reproduce, copy, sell, resell, or exploit any part of the Service without express written permission from us.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make every effort to ensure accuracy but do not guarantee that information on this site is always complete or current. You agree that reliance on material on this site is at your own risk.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices and services may change at any time without notice.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only in accordance with our Refund and Return Policy. Your rights under the Australian Consumer Law (ACL) apply in addition to these terms.
Our store includes both CurlyTops-branded products and items sourced from third-party manufacturers or suppliers. Manufacturing variations may occur between brands or batches. All products sold by CurlyTops Shop are covered by your rights under the ACL.
We make every effort to display colours and images accurately. Due to screen variations, we cannot guarantee perfect colour accuracy.
We may limit the sale of products, update product descriptions, change pricing or packaging, limit quantities, or discontinue items without notice.
Small variations in materials, colours, stitching, or design improvements do not constitute major faults under the ACL.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders at our discretion. You agree to provide accurate and current purchase information for all transactions.
For product-related information, please review our Refund and Return Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranties. Your use of these tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites linked from our site. Please review their policies before engaging in any transactions.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
You agree that we may use comments or submissions you send to us without obligation to maintain confidentiality or provide compensation.
SECTION 10 – PERSONAL INFORMATION
Submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – DISPUTE RESOLUTION
We aim to resolve disputes fairly and efficiently. If you have concerns about our Service, products, or your experience, please contact us first.
Steps for Resolving Disputes
- For product-related concerns, please refer to our Refund and Return Policy.
- For service or experience concerns, contact us at hello@curlytops.com.au.
- If you are not satisfied with the initial resolution, request escalation for further review within our company.
External Dispute Resolution
If you are not satisfied with our internal process, you may seek assistance from:
- ACC C – Australian Competition and Consumer Commission
- OAIC – Office of the Australian Information Commissioner
- Your state or territory Fair Trading body
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors or update information at any time.
SECTION 13 – PROHIBITED USES
You may not use the site for unlawful, harmful, or prohibited purposes including harassment, uploading malware, or violating intellectual property rights.
SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Use of the Service is at your own risk. Products and services are provided “as is” without warranties except those required under Australian law.
SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless CurlyTops Shop and its affiliates from any claim arising from your breach of these Terms.
SECTION 16 – SEVERABILITY
If any provision in these Terms is unlawful or unenforceable, it will not affect the remaining provisions.
SECTION 17 – TERMINATION
These Terms remain effective until terminated by either party. We may terminate access if you violate any Terms.
SECTION 18 – ENTIRE AGREEMENT
These Terms, together with posted policies, constitute the entire agreement between you and CurlyTops Shop.
SECTION 19 – GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia.
SECTION 20 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms on this page. Continued use of the site after changes constitutes acceptance.
SECTION 21 – CONSUMER RIGHTS UNDER AUSTRALIAN LAW
CurlyTops Shop complies with the Australian Consumer Law (ACL). Depending on the issue, remedies may be provided by either the manufacturer or the retailer. We will assist in determining the appropriate pathway for your claim.
Products must be of acceptable quality: safe, lasting, free of defects, matching descriptions, and fit for purpose. If a product has a major failure, you may choose a refund or replacement.
For minor failures, we will offer a repair, replacement, or refund in accordance with the ACL.
To initiate an ACL-related claim, contact hello@curlytops.com.au with proof of purchase and details of the issue.
SECTION 22 – CONTACT INFORMATION
Questions about these Terms should be sent to hello@curlytops.com.au.