Privacy policy
PRIVACY POLICY
Last updated: 23 November 2025
RLLB Pty Ltd (ABN 11 641 085 234, ACN 641 085 234), trading as CurlyTops Shop (“we”, “us”, “our”), is committed to protecting your privacy. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and are dedicated to handling your personal information responsibly, transparently, and securely.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information across all interactions with us, including through our website, email communications, marketing activities, products, and services.
1. Personal Information We Collect
We may collect personal information from customers, visitors, and users of our website, social media platforms, and services. The information we collect depends on your interactions with us and may include:
- Name
- Address and delivery details
- Email address and phone number
- Billing and payment information (including credit card details)
- Date of birth (if voluntarily provided)
- Order history and product preferences
- Proof of identity (where required for verification)
- Any information submitted through forms, competitions, surveys, or customer enquiries
By providing your personal information or using our website, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.
If we collect information about you from another source, we will take reasonable steps to notify you of the collection and why it occurred.
You are not obligated to provide personal information, but failure to do so may mean we cannot supply certain products or services.
2. How We Collect Personal Information
We collect personal information when you:
- Purchase products from our website
- Browse our website or interact with our content
- Contact us for support or enquiries
- Participate in competitions, surveys, or promotions
- Submit forms, reviews, or feedback
- Engage with us on social media
We may also collect information from:
- Third-party partners and service providers
- Public sources (e.g., social media)
- Payment processors, delivery providers, and fraud prevention services
3. How We Use Personal Information
We use your personal information to:
- Process and fulfil your orders
- Provide customer service and support
- Improve our website and services
- Customise your online experience
- Send marketing communications (where permitted)
- Maintain our systems and business operations
- Comply with legal and regulatory obligations
We may share your information with:
- Delivery partners
- Payment processors
- Customer support providers
- Web hosting, analytics, and IT services
- Marketing platforms (e.g., Shopify, Klaviyo)
- Professional advisers (lawyers, auditors, insurers)
We will never sell your personal information.
If you no longer wish to receive marketing emails, you can unsubscribe anytime or contact us at hello@curlytops.com.au.
4. Keeping Information Accurate and Up to Date
We take reasonable steps to ensure your personal information is accurate and current.
You may request correction at any time by contacting us or logging into your account.
If information is no longer required, we will destroy or de-identify it unless legally required to retain it.
5. Direct Marketing
We may send marketing communications about products, services, offers, or updates where permitted by law.
You may opt out at any time by:
- Clicking “unsubscribe” in marketing emails, or
- Emailing hello@curlytops.com.au
You will still receive essential transactional emails related to your orders.
6. Keeping Your Information Secure
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure using:
- SSL encryption
- Secure servers
- Access controls
- Staff confidentiality obligations
However, no internet transmission is entirely secure, and information is provided at your own risk.
7. Disclosure of Personal Information
Legal and Compliance Requirements
We may disclose personal information as required by law, including to:
- Law enforcement
- Regulators
- Courts
- Government agencies
Fraud Prevention
We may share information with financial institutions for fraud detection.
Service Providers
We may disclose personal information to third parties who assist us with:
- Customer service
- Payment processing
- Order fulfilment
- Marketing and analytics
- Data storage and hosting
- Technical support
These providers may only use your information to perform services for us and must adhere to privacy laws.
8. Dealing with Us Online
Our website uses firewalls and secure encryption (128-bit SSL) for pages that require personal or payment details.
Despite reasonable safeguards, data transmission over the internet carries inherent risks.
9. Cookies and IP Addresses
We use cookies to:
- Recognise returning visitors
- Improve website functionality
- Store preference settings
- Analyse traffic and usage patterns
- Assist with fraud prevention
We also use Google Analytics, which may process data overseas. Google does not identify individual users.
10. Links to Other Websites
Our website may contain links to external sites. We are not responsible for their privacy practices.
We encourage you to review their privacy policies.
11. International Data Transfers
Some of our service providers (e.g., Shopify, Klaviyo) process or store data in countries such as the United States or Canada.
By using our website, you consent to the transfer and processing of your information overseas.
We implement safeguards, such as contractual protections, to ensure your personal information is handled securely.
12. Updating Your Personal Information
You may request access to or correction of your personal information at any time by emailing hello@curlytops.com.au.
We may require proof of identity before making changes.
13. Data Breach Notification
If a data breach is likely to result in serious harm, we will:
- Notify the Office of the Australian Information Commissioner (OAIC), and
- Notify affected individuals as required under the Notifiable Data Breaches scheme
14. Contact Details
For privacy-related questions or concerns, please contact:
Christine – Owner, CurlyTops Shop
Email: hello@curlytops.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/