Shipping policy

We dispatch from our North West Sydney warehouse and ship primarily with AusPost

Standard delivery (AU)

• $10.95 flat rate Australia-wide
• NSW: Allow 2–4 business days from fulfilment
• All other states: Allow 3–8 business days from fulfilment
• For the most up-to-date delivery estimates and coverage, please refer to Australia Post.

Express delivery (AU)

• Orders up to 5 kg: $17.95
• Orders over 5 kg: Express delivery not available
• NSW: Allow 1–2 business days from fulfilment
• All other states: Allow 1–4 business days from fulfilment
  

Delivery timeframes (guide only)

Delivery estimates vary by destination (metro vs regional/remote) and carrier network conditions. Remote or regional areas may take longer than metro estimates. Severe weather or network disruptions can also cause delays.

International Shipping

We currently offer International Standard shipping to selected countries with reliable tracked delivery.

Shipping zones & estimated delivery times

Delivery times are estimates only and exclude customs processing time.

• New Zealand: 3–6 business days
• USA & Canada: 6–10 business days
• UK & Ireland: 6–10 business days
• Selected Rest of World countries: 7–15 business days

Shipping rates vary by destination and order weight and are shown at checkout. All shipping charges are set in AUD and automatically converted for international customers at checkout.

International orders may be subject to customs duties, taxes or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

International orders are subject to our Refund & Return Policy, including restrictions on change-of-mind returns.

If your country isn’t listed, feel free to contact us at hello@curlytops.com.au — we’re always happy to help.

Peak Periods

Fulfilment and delivery times may be longer than usual during peak periods, major promotions, and public holidays (including Easter and Christmas). Please allow extra time for delivery during these periods.

Dispatch & tracking

• Orders are typically fulfilled within 24–48 business hours, excluding weekends and public holidays.
• Warehouse closures may occur with 7 business days’ notice.
• Orders placed after 11:00 am Friday may not be processed until the next business day.

Tracking

Once your order ships, you’ll receive an email with your tracking link.

• Use the link to view delivery updates or enable notifications
• If your order ships in multiple parcels, you’ll receive a separate tracking number for each parcel
• You can also view past orders and tracking by logging into your account at
  https://account.curlytops.com.au using the email used at checkout

Authority to Leave (ATL) & delivery attempts

• All deliveries are sent with Authority to Leave (Safe Drop).
• If the driver considers the delivery location unsuitable, a card-to-collect will be left and your parcel taken to a local Post Office or collection point.
• Responsibility for the parcel passes once it has been delivered to your nominated address or collected from a pickup location.
• Signature on delivery is not available, and we do not offer a “signature required” option.

Delivery issues & investigations (AusPost)

If your parcel is delayed, missing or shows as delivered but can’t be found, please contact us at hello@curlytops.com.au and also lodge an AusPost enquiry so we have a case to reference:

1. Lodge enquiry: Submit a Missing or Lost Item enquiry with Australia Post (you can do this as the receiver in a couple of minutes). You’ll get a case/reference number. helpandsupport.auspost.com.au
2. Tell us the case ID: Email the case/reference number to our team so we can add notes and escalate with our AusPost business support as needed.
3. We stay responsible to you: We’ll keep you updated and provide the appropriate remedy once AusPost’s investigation is finalised. 

PO Boxes, Parcel Lockers & Collection Points

We deliver to PO Boxes, Parcel Lockers and Australia Post Collection Points. Where available, you can select a collection point at checkout.

Address accuracy & order changes

We process orders quickly and can’t guarantee address changes once an order is placed. Please double-check your shipping details at checkout.

If a parcel is returned due to incorrect/incomplete address, refusal, or non-collection, we’ll contact you to arrange re-delivery (additional postage may apply) or a refund in line with our Refund and return policy.

Damaged, missing or incorrect items (in transit)

If your order arrives damaged or appears missing in transit (not delivered by the carrier), please contact us within 30 days of the delivery date as per the tracking history and include clear photos and your order details. We’ll assess and resolve in line with our Refund and return policy.

After-delivery loss or theft

Once a parcel is delivered to your address or collected from a pickup location, we’re not responsible for loss, theft or damage occurring after delivery. Consider using a secure delivery address or collection point if you won’t be home.

Sustainability (packaging)

Wherever possible, we use minimal and recyclable packaging to protect your products while reducing waste.

Shipping scams

We will not request any further payments once you’ve completed your order. Beware of communications asking you for shipping payments and do not engage with suspicious emails or SMS.