Privacy and online security are important to you and us too. Here are the deets on how we collect and use data.
Any questions? Please email us at hello@curlytops.com.au
Curlytops ("We" or "Us") is firmly committed to the protection of your personal information. The following discloses our information gathering and dissemination practices including on this website ("Website").
Our Privacy Policy describes the manner in which Curlytops collects, holds, and uses personal information.
If you wish to make any inquiries or complaints regarding this Privacy Policy, our information handling practices or your dealing with this Website, please email hello@curlytops.com.au. We will endeavour to respond to any inquiries or complaints as promptly as possible, usually within five (5) business days.
Curlytops may, from time to time, review and update this Privacy Policy to take account of new laws and technology. All personal information held by Curlytops will be governed by its most recent Privacy Policy, posted here. We recommend that you check back here regularly to for the latest version of our Privacy Policy.
Curlytops ensures that information you share with Us is managed in accordance with relevant Australian privacy legislation and to the extent applicable, the European Union (EU) General Data Protection Regulation (GDPR), where We process personal data relating to identifiable UK or EU residents.
Curlytops may also disclose your personal information to our Website host or software application provider in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner.
We use visitors' technical information (such as the country you are accessing the Website from, the type of device you are using, the operating system of the computer/device you are using, the browser you are using, the last website you were viewing before you arrived at this Website, the time spent on the Website and the next website you visit when you leave) for statistical purposes to help us improve the Website. We do not use any of this information to identify individual users. We also may also use cookies to help us recognise you when you visit our Website again. If you block cookies used on the Website, some parts of the Website may not work correctly.
Various online processes request or require users to give us contact information (e.g. your name, e-mail address, postal address, etc.). We may also collect other information about your dealing with Us, such as the Curlytops products you have purchased. When you provide your details to Us, whether via the Website or via other means, We will add your details to our Curlytops Database so that We can communicate with you efficiently. We use customer contact information for commercial reasons, such as contacting the visitor when necessary in response to a query or when processing an order. If you opt-in to receive updates from Us, We will send you newsletters periodically, and you can unsubscribe from these at any time by following the instructions in each newsletter or by contacting Us directly.
The Curlytops Database is private and confidential. The Curlytops Database (including customers' personal details) is for the sole use of Curlytops. Personal customer data and information gathered for the creation of the Curlytops Database will not be passed to any third party by Curlytops without the express written permission of the customer, unless it is necessary to pass on this information in order to provide a service that the customer has asked Us to provide (for example, your name and contact details will be disclosed to postal or courier services when We dispatch goods you order from Us, or We may provide your details to any international distributors servicing your region if you are located outside Australia).
Except if your information is required to be retained under Australian law, or a court order, We will hold your information for as long as you retain an account with Us, or until you notify Us that you no longer wish to hold your account or, for EU and UK residents, until you request that We erase your data.
Information collected by Us upon registration:
You may browse our Website or contact Us without registering your details or making a purchase. However, if you are making a purchase through the Curlytops online store, we will request that you provide your credit or debit card information and your billing address and shipping address, which is stored with our third-party payment processor. We do not store any records of your payment information. You don't have to provide this information, but please note that if this information is not provided, then you will be unable to purchase our products and or/services through the online store.
We adopt appropriate security measures to protect against unauthorised access, alteration, disclosure or destruction of personal information We collect, including the Curlytops Database. Despite these measures, no online data transmission can be guaranteed secure. However, We strongly recommend that you do not send any sensitive information or payment details (such as credit card numbers) via unsecured Websites or via email.
We do not generally collect any sensitive information (such as racial or ethnic origin, political opinions or affiliations, religious or philosophical beliefs, sexual orientation or practices, or criminal records). Sometimes customers may voluntarily provide health information relating to their use of Curlytops products. We will treat such information sensitively and will only collect such information if it is necessary for our functions or activities or if a "permitted general situation" or "permitted health situation" in accordance with the Privacy Act 1998 (Cth).
You may request access to personal information We hold about you by sending an email to hello@curlytops.com.au. If you believe that any personal information We hold about you is incorrect, incomplete or inaccurate, then you may request it to be corrected, and if We do not agree that the information should be corrected, We will add a note to the personal information stating that you disagree with it. For UK + EU residents, you can withdraw your consent or restrict or object to our use of your data at any time by contacting Us at the above email address. Further, you may also obtain a copy of your personal information on request and transfer this to another person or entity pursuant to your right of data portability, as well as request that your information be erased (right to be forgotten) to the extent that We can by law.
This Website may contain links to other websites. Curlytops is not responsible for the privacy practices or the content of such third-party websites.
Mobile Terms of Service
Last updated: Aug. 25, 2024
The Curlytops mobile message service (the "Service") is operated by Curlytops (“Curlytops”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Curlytops’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Curlytops through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Curlytops. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Curlytops or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Curlytops mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Curlytops or email hello@curlytops.com.au.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
